Shop with Confidence
A leading brand
We believe it is an important part of our service to our customers to maintain their privacy and protect the security of their transactions.
Perhaps the greatest means of assuring security when shopping is to know who you're doing business with.
The Ashburton Cookery School has been at the forefront of cookery training since 1997. Our Cookery School and Wine School is physically located in the town of Ashburton in Devon. We have been voted amongst the best Cookery School's in the UK many times and have established a reputation for delivering the highest quality recreational cookery and wine training.
We Stand Behind Our Products
We stand by every product and service we offer at the Ashburton Cookery School. All of our products in our Cookey Store are used regularly by our Chef Tutors. If they don't believe a product should feature in our kitchens, we won't consider offering it to you. If you are unsatisfied with any product we offer a 21 day returns policy.
Your Email Address
Any time you provide us with your email address or other personal information - either through email inquiries, surveys, or through online orders, you can rest assured that we will NOT share your address with ANY third party. All information is kept private and secure.
In addition we will NOT send you any "junk" email or messages that do not relate to the purpose of your original communication with us.
It's that simple: your address goes to us - only us - and only for the purpose that you intend.
Secure Online Ordering
We use SSL (Secure Socket Layer) which is the industry standard for processing a secure transaction over the internet.
In order to operate an SSL secure server, a business has to obtain a certificate from a "trusted third party" known as a CA (certifying authority). To get this certificate, a business must prove they are legitimate in several ways. Our certificate is issued by TrustWave which provides the highest level of encryption (256 bit) available.
When you place an order through our website, all of the data that you provide will be encrypted by our secure server. Encryption means that the information that you send is scrambled in such a way that only OUR server can read it. Even if the data could be intercepted it would be useless to anyone. We have strict company policies for the handling of and access to customer data and ensure that only authorised users are able to view your details on site via passworded access. All password access is changed regularly.
Whether in person, by phone, by fax, or through online orders, we guarantee the security of your transaction.
How Can I Tell It's Secure?
It's easy to tell when a document on your browser is coming from a secure server.
One way is to note the status of the security icon provided by your browser. Most browsers have some type of icon (usually a padlock symbol) in the margin that will show if you are viewing a page coming from a secure server. A closed padlock, for example, would indicate a secure server and an open one would indicate otherwise. You will notice this icon change to reflect the secured environment when you enter our secure pages.
You will also see the logo of our Security Certificate provider at the bottom right of each webpage which you can click to validate our identity.
Whenever we ask you to enter sensitive or personal information, we will ensure that the webpage is encrypted.
What if I Still Don't Want to Order Online?
Although we are confident that our secure server provides safe and secure online ordering, we understand that some customers may prefer to order through other means. This is not a problem.
Simply call us on (01364) 652784 and we will be happy to take your order over the telephone.
However you may choose to order, we are happy to serve you.
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