Here you will find details of our terms & conditions, cancellation and privacy policies. Should you have any questions regarding any of these, please do not hesitate to contact us.
Booking Terms & Conditions
By booking on any of our courses or accommodation you agree to abide by our terms and conditions.
Ingredients, utensils, knives, equipment and aprons are provided for all courses. Some meals are included in the course cost - please see appropriate course details for further information.
We reserve the right to make amendments to course content and recipes without notice.
What's not included:
Prices do not include accommodation. Please refer to our website or brochure for accommodation details and prices.
Application requirements: You must be 18 years or over to attend any course.
If you are unsure as to your skill requirements for a course, please phone us so we can help ascertain your level of experience before booking. We rely on students being able to self assess their own skill level and are happy to assist with this but cannot be held liable if you book a course much higher or lower than your actual skill level. Please call us on (01364) 652784 if you are in doubt.
Health & Safety:
All participants should wear shoes with flat, non-slip soles and covered toes, preferably leather. We cannot admit you to the cookery school without proper footwear. We recommend wearing sensible clothing ie not your best outfit - we are not liable for any damage that occurs to clothing. Long hair must be tied back in the kitchen. All course participants will receive a short briefing on health and safety before commencing the course as well as a printed handout to take with them.
Special dietary requirements, food allergies & illness:
We are unable to tailor our course content for special dietary requirements unless you are booking a minimum of 10 places on the course. However, we will be happy to discuss course content beforehand to allow you to make your own alternative eating arrangements if necessary. There is no reduction in fee in this instance.
Please inform us in advance of any allergies, disabilities, diabetes, pregnancy, epilepsy, learning difficulties etc.
All our courses offer an Ashburton Cookery School or Ashburton Chefs Academy certificate upon successful completion of a course. Successful completion of a course is determined by the Chef Tutors based on a minimum rate of attendance, learning progress and attitude. Certificates are issued at the descretion of the Chef Tutors. Please note, to maintain the value of our course certificates, students that have a partial attendence record will find that reflected on their course certificate.
One, Two and Five Day Cookery Courses: All payments should be made in full at the time of booking for both the Cookery Course and for the accommodation where appropriate. We do not take provisional bookings and cannot confirm your place on a course or for accommodation until we receive full payment.
Courses requiring a deposit: a non-refundable deposit must be paid at time of booking to secure a place on the course. The full balance of course and accommodation must be received six weeks before the course start date. Failure to do so may result in your losing your place on the course and retention of your deposit.
Cheques should be made payable to:
Ashburton Cookery School Ltd and sent to
Accounts, Ashburton Cookery School, Old Exeter Road, Ashburton, Devon TQ13 7LG.
We accept also Mastercard/Visa Credit Cards and Switch/Solo/Maestro Cards.
If the School considers that you have behaved in an unacceptable manner, the School will be entitled to exclude you from any course you are currently enrolled on or booked in the future. If the School is unable to reallocate your place, no refund of fees will be made.
Cookery Courses & Gift Vouchers
Upon successful completion of an order with us you will receive confirmation of your order by email to your nominated email address, or if requested a copy by post.
If you have requested a postal gift voucher we aim to send these out by Royal Mail first class post on the next business day, or if you have specified, Special Next Day Delivery. Please note that Royal Mail delivery services are outside of our control, and we can take no responsibility for delays in their service such as strikes, extreme weather etc.
If you order any items from our cookery store, we will aim to send these out by Recorded Delivery within 2 business days. You will be required to sign for the items delivered.
- The School will not accept responsibility for the loss of any personal possessions.
- The School will not be liable for any loss suffered by you which is indirect, special or consequential.
- The School will not be liable for any loss suffered by you resulting from any event which is beyond the reasonable control of the School.
- The acknowledgement or processing of an order or quote does not constitute legal acceptance of your order or quote.
- An order or quote is deemed accepted only upon receipt of full payment for the total value of the order.
- The order confirmation contains all of the contractual terms agreed between you, the invoice addressee and the School.
- No failure or delay by the School in enforcing any of its rights under the Contract shall be deemed to be a waiver of such right.
- The Contract shall be governed by English law.
Copyright & Acceptable Usage
Full copyright of course content developed by the Ashburton Cookery School is retained by the Cookery School. Course notes and reference materials are provided to support students in their studies and ongoing cookery development and is issued for personal use only.
A lot of work has gone into the development of our course content and it has commercial value. The sharing of course materials by print, press, photocopy, email, blogs, internet or any digital transfer medium is strictly prohibited without the express written permission of the Ashburton Cookery School directors. If in doubt, please ask about what is and isn't acceptable usage.
Our cancellation policy is designed to give customers the freedom to change a course booking without penalty when enough notice is given, but we have some conditions around short notice cancellations which have an impact on other customers and our business. We will always try and help wherever possible, but please familiarise yourself with our terms of cancellation below.
Terms of Cancellations
To request a cancellation you must give the School written notice (either via letter or our contact form) of your request. Unless you have received a written acknowledgement from us that we have received your request you cannot consider your request delivered.
You may only terminate the contract in the circumstances set out below:-
Course Cancellations more than 21 days from the start of your course
You may request a change of course dates up to 21 days of the start of the course and we will happily transfer you to another date, or course subject to availability without cost.
You may also request a refund up to 21 days of the start of the course you have booked.
Please note there is an administration and handling charge for course cancellations to offset the costs incurred as follows:
|1 & 2 Day Courses||£15 Fee|
|5 Day Courses||£35 Fee|
|Chefs Academy Courses||Non-refundable deposit|
Course Cancellations within 21 days of the start of your course
Most bookings for courses at the Ashburton Cookery School are made months in advance. It is therefore often hard for us to resell any places within 21 days of the start of the course date.
If you want to cancel your booking within 21 days of the start of your course we will relist your place for resale to other customers. If we are unable to resell your place in the time remaining, you will forfeit any course and accommodation fees associated with your booking.
Note: You can also transfer/sell the booking to another person (18 years or older) if you notify us.
If a person that is booked on a course fails to attend for any reason, they would not be entitled to a refund or a rebooking of another course.
Ashburton Chefs Academy Course Cancellations
Ashburton Chefs Academy courses are secured with a non-refundable deposit, with the outstanding balance being due 6 weeks prior to the start of the course.
Should you wish to cancel your booking more than 6 weeks from the start of the course, you will be entitled to a full refund of course & accommodation fees paid, less the deposit which is non-refundable. Should you wish to transfer to a course date in the future rather than cancel your booking outright, we will transfer your course deposit to that future date.
Should you wish to cancel your booking less than 6 weeks from the start of the course, we will relist your place for resale and try and find a replacement on your behalf. If can resell your place, or you are able to provide a suitable replacement, we will refund your course and accommodation fees, however you would not be entitled to a refund of the deposit.
If we are unable to resell your place by the start of the course, you would forfeit all fees. We strongly recommend that you have a suitable travel insurance policy in place upon booking to help you recoup costs in the event of illness, or family bereavment.
Travel Insurance is strongly recommended
Travel insurance will cover you for many issues that may prevent you from attending your course such as illness, sickness of an immediate relative, travel disruption etc. We will assist you with invoices and paperwork in support of your claim on your insurance.
Cancellations by the Ashburton Cookery School
The School will be entitled to cancel any course at any time subject to the repayment of any deposit and fees received in respect of the course or the part of the course which has been cancelled.
In the unlikely event of cancellation of a course by ourselves, we undertake to offer a suitable transfer to an alternative date or course, or a full refund (within 7 days) of any course fees and accommodation fees. We cannot be held liable for any third-party costs, such as travel bookings or accommodation with hotels other than our own.
- No refund will be made if you fail to attend all or any part of the course (and the School is unable to reallocate your place).
- Refunds that are due will be made within 7 business days of approval.
- All refunds are made to the source of the initital payment, ie. fees paid by a credit card can only be refunded to the same card.
Refunds are not available on gift voucher purchases, nor can Gift Vouchers be exchanged for cash or other goods. Gift vouchers are transferable, so if you are unable to make your course, you may contact us to nominate a replacement.
Standard UK delivery is FREE on all orders over £50 from the Cook Shop.
We charge £4.95 for standard UK delivery (Royal Mail 1st Class) on orders under £50.
We will aim to send these out by Recorded Delivery within 2 business days. You will be required to sign for the items delivered.
Next Day Delivery:
We offer next working day delivery with Royal Mail on a large number of our products for £6.50.
You can collect your order 7 days a week for free from our Ashburton location. Simply notify us when ordering to arrange this option.
We deliver to most postal areas in the UK and Northern Ireland, but we're sorry that geographical location and carrier availability can restrict our service. We may not always be able to deliver certain products to Northern Ireland, the Channel Islands, Isles of Scilly and Isle of Man.
If our attempts to deliver are unsuccessful, i.e. there is no-one at home, the courier will leave a card at the delivery address with instructions for redelivery.
If you have any further questions, please call us on 01364 652784 or alternatively email us here.
Refunds & Returns
We do hope that you will be pleased with your Cookery Shop purchases and appreciate that you may want to check the items to ensure that they meet your full approval. In doing so however we would like to point out that you have a 'duty of care' to look after the items.
Please take care not to damage the goods (or packaging where it forms part of the goods), whilst you inspect them. We are happy to refund or exchange items provided they are returned within 30 days of receipt, and would ask that you also kindly return the original packaging.
Refunds will be made via the original payment method used.
If however the items are returned in a poor or damaged condition, we will seek compensation to either repair the goods or cover any loss.
Due to their perishable nature Food and Alcohol which carries a 'use by date', may not be returned.
Returns can be made through the following options:
Return to your nearest Ashburton Cookery School
Items can be returned to your nearest Ashburton Cookery School at:
- Ashburton, Devon - click here for address details.
- Halifax, West Yorkshire - click here for address details.
Returns Via Royal Mail
- To tell us about the product you want to return please contact us here including your order number the reason for the return and whether you want a refund or a replacement.
- We will email you back with instructions for returning by Royal Mail.
- We recommend that a verifiable method of return delivery is used, as proof of posting cannot be taken as proof of receipt.
- For larger items we can arrange for a courier to come and collect the product you wish to return and will discuss collection charges with you at the time.
How long will it take to receive a refund from returned products?
We will refund the price of the item to the purchaser or exchange it as soon as it is received by us. This will usually reach the account within 7 working days. Timing will however depend on the speed with which your credit/debit card company process the credit. A refund of the delivery charges will be given in the instance of incorrect, damaged or faulty goods.
When a product is faulty or damaged we will refund your original delivery charge. Where unwanted goods are being returned, the original delivery charge will not be refunded.
For further information about your statutory rights contact your local authority Trading Standards Department or Citizens' Advice Bureau.
The Ashburton Cookery School Ltd offers vocational and recreational cookery training from training centres in Devon and West Yorkshire.
We also offer gift vouchers, cookery equipment and offer accommodation to support our core business.
You can contact our office between 9.00am and 5.30pm Monday to Friday on (01364) 652784.
Ashburton Cookery School is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Ashburton Cookery School Web site and governs data collection and usage. By using the Ashburton Cookery School website, you consent to the data practices described in this statement.
Collection of your Personal Information
Ashburton Cookery School collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Ashburton Cookery School also collects anonymous demographic information, which is not unique to you, such as your post code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by Ashburton Cookery School. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Ashburton Cookery School for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Ashburton Cookery School Web site.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Ashburton Cookery School public message boards, this information may be collected and used by others. Note: Ashburton Cookery School does not read any of your private online communications.
Ashburton Cookery School encourages you to review the privacy statements of web sites you choose to link to from Ashburton Cookery School so that you can understand how those Web sites collect, use and share your information. Ashburton Cookery School is not responsible for the privacy statements or other content on web sites outside of the Ashburton Cookery School and Ashburton Cookery School family of Web sites.
To order from the Ashburton Cookery School, you must provide your name, shipping address, billing address and phone number, and email address. For cookery courses you will also be asked to tell us of any food allergies, or health issues of the student that we should be aware of.
In some instances, such as overseas payments, we may ask for further proof of identity in order for us to comply with our anti-money laundering obligations.
Do you keep my credit/debit card details on file?
No. We do not keep any records of your credit/debit card details within our organisation in any form, either written, electronically or in a database. Once you enter your details online, the transaction is processed via our payment processer and no details are recorded by ourselves.
When you place an order with us over the telephone, your credit card details are processed in the same way by our telephone operators and there is NO record of your financial details retained by our organisation.
Use of your Personal Information
Ashburton Cookery School collects and uses your personal information to operate the Ashburton Cookery School Web site and deliver the services you have requested. Ashburton Cookery School also uses your personally identifiable information to inform you of other products or services available from Ashburton Cookery School and its affiliates. Ashburton Cookery School may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Ashburton Cookery School does not sell, rent or lease its customer lists to third parties.
We do utilise the services of third-party provider software to provide services to you and that can involve the sharing of your information such as Name and Email Address which may be hosted on third-party servers outside the UK. A list of Third-party services that we use are:
- Survey Monkey, online software to deliver a customer satisfaction survey. Data Used: Email
- FreshDesk, an online service for managing help-desk enquiries. Data Used: Email, Name
- SendInBlue, an online service for send email newsletters. Data Used: Email, Name
- Vend, a hosted POS system for purchase made in our cookery shop in Ashburton. Data Used: Name, Purchase
We have vetted the security of these services as being of good quality. We encourage you to read the privacy statements of these companies on their websites.
If you do not wish your details to be shared in this capacity, you must tell us at the time of booking with us.
Ashburton Cookery School may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Ashburton Cookery School may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Ashburton Cookery School, and they are required to maintain the confidentiality of your information.
Ashburton Cookery School does not use or disclose any personal information without your explicit consent. You may, at any time, request to see, or request changes to, the information that we hold on you by calling our office on (01364) 652784, however formal identification will be required.
Ashburton Cookery School keeps track of the Web sites and pages our customers visit within Ashburton Cookery School, in order to determine what Ashburton Cookery School services are the most popular. This data is used to deliver customized content and advertising within Ashburton Cookery School to customers whose behavior indicates that they are interested in a particular subject area.
Ashburton Cookery School Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ashburton Cookery School or the site; (b) protect and defend the rights or property of Ashburton Cookery School; and, (c) act under exigent circumstances to protect the personal safety of users of Ashburton Cookery School, or the public.
When you create an account with us, we will subscribe you to an occasional email newsletter - you may opt out of this email at any time by clicking the unsubscribe link highlighted in the email. If you do not wish to be subscribed to this list please tell us at the time of booking.
- We will ensure that every aspect of our activity is conducted in accordance with sound environmental practice (with the requirements of environmental legislation and approved codes of practice) to pursue sustainability and the prevention of pollution.
- We will minimize waste, recycle materials whenever possible, ensure all waste is disposed of in a safe and responsible manner.
- We aim to identify negative impact on environmental aspects and prioritise action to reduce them.
- We will set environmental targets and goals designed to improve our environmental performance and regularly review progress.
- All employees are made aware of this policy and their responsibilities for environmental issues.
The Ashburton Cookery School operates an energy conservation policy to ensure that all non-critical equipment is switched off when not needed. We will always seek to purchase products that are environmentally friendly, re-usable, recyclable, biodegradable and that do not damage the environment.
Whenever possible, Ashburton Cookery School:
- Re-uses incoming packaging materials
- Purchases local, sustainable produce based on low food miles to reduce carbon emissions
- Supports local economy
- Assists customers to use products and services in an environmentally-sensitive way
- Encourages all suppliers to raise similar environmental standards
This policy statement is on display at our company premises.