Ashburton Cookery School

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Terms & Policies

Here you will find details of our terms & conditions, cancellation and privacy policies. Should you have any questions regarding any of these, please do not hesitate to contact us.

Booking Terms & Conditions

Terms
By booking on any of our courses or accommodation you agree to abide by our terms and conditions.

What's included:
Ingredients, utensils, knives, equipment and aprons are provided for all courses. Some meals are included in the course cost - please see appropriate course details for further information.

We reserve the right to make amendments to course content and recipes without notice.

What's not included:
Prices do not include accommodation. Please refer to our website or brochure for accommodation details and prices.

Application requirements: You must be 18 years or over to attend any course.

Skill Levels:
If you are unsure as to your skill requirements for a course, please phone us so we can help ascertain your level of experience before booking. We rely on students being able to self assess their own skill level and are happy to assist with this but cannot be held liable if you book a course much higher or lower than your actual skill level. Please call us on (01364) 652784 if you are in doubt.

Health & Safety: 
All participants should wear shoes with flat, non-slip soles and covered toes, preferably leather. We cannot admit you to the cookery school without proper footwear. We recommend wearing sensible clothing ie not your best outfit - we are not liable for any damage that occurs to clothing. Long hair must be tied back in the kitchen. All course participants will receive a short briefing on health and safety before commencing the course as well as a printed handout to take with them.

Special dietary requirements, food allergies & illness:
We are unable to tailor our course content for special dietary requirements unless you are booking a minimum of 10 places on the course. However, we will be happy to discuss course content beforehand to allow you to make your own alternative eating arrangements if necessary. There is no reduction in fee in this instance.

Please inform us in advance of any allergies, disabilities, diabetes, pregnancy, epilepsy, learning difficulties etc.

Certificated Courses:
All our courses offer an Ashburton Cookery School or Ashburton Chefs Academy certificate upon successful completion of a course. Successful completion of a course is determined by the Chef Tutors based on a minimum rate of attendance, learning progress and attitude. Certificates are issued at the descretion of the Chef Tutors. Please note, to maintain the value of our course certificates, students that have a partial attendence record will find that reflected on their course certificate.

Payment:

One, Two and Five Day Cookery Courses: All payments should be made in full at the time of booking for both the Cookery Course and for the accommodation where appropriate. We do not take provisional bookings and cannot confirm your place on a course or for accommodation until we receive full payment.

Courses requiring a deposit: a non-refundable deposit must be paid at time of booking to secure a place on the course. The full balance of course and accommodation must be received six weeks before the course start date. Failure to do so may result in your losing your place on the course and retention of your deposit. 

Cheques should be made payable to: 
Ashburton Cookery School Ltd 
and sent to 
Accounts, Ashburton Cookery School, Old Exeter Road, Ashburton, Devon TQ13 7LG.

We accept also Mastercard/Visa Credit Cards and Switch/Solo/Maestro Cards.

Your Conduct

If the School considers that you have behaved in an unacceptable manner, the School will be entitled to exclude you from any course you are currently enrolled on or booked in the future. If the School is unable to reallocate your place, no refund of fees will be made.

Delivery

Cookery Courses & Gift Vouchers

Upon successful completion of an order with us you will receive confirmation of your order by email, to your nominated email address. You will also receive written confirmation of your order by post and any supporting items relating to your order. We aim to send these out by Royal Mail first class post on the next business day, or if you have specified, Special Next Day Delivery. Please note that Royal Mail delivery services are outside of our control, and we can take no responsibility for delays in their service such as strikes, extreme weather etc.

Cookery Store

If you order any items from our cookery store, we will aim to send these out by Recorded Delivery within 2 business days. You will be required to sign for the items delivered.

Liability

  • The School will not accept responsibility for the loss of any personal possessions.
  • The School will not be liable for any loss suffered by you which is indirect, special or consequential.
  • The School will not be liable for any loss suffered by you resulting from any event which is beyond the reasonable control of the School.

General

  • The Contract contains all of the contractual terms agreed between you, the invoice addressee and the School.
  • No failure or delay by the School in enforcing any of its rights under the Contract shall be deemed to be a waiver of such right.
  • The Contract shall be governed by English law.

Copyright & Acceptable Usage

Full copyright of course content developed by the Ashburton Cookery School is retained by the Cookery School. Course notes and reference materials are provided to support students in their studies and ongoing cookery development and is issued for personal use only. A lot of work has gone into the development of our course content and it has commercial value. The sharing of course materials by print, press, photocopy, email, blogs, internet or any digital transfer medium is strictly prohibited without the express written permission of the Ashburton Cookery School directors. If in doubt, please ask about what is and isn't acceptable usage.

 

 

 

Cancellations

Cancellations

To request a cancellation you must give the School written notice (either via letter or email) of your request. Unless you have received a written acknoledgement from us that we have received your request you cannot consider your request delivered. You may only terminate the contract in the circumstances set out below:-

Course Cancellations more than 21 days from of the start of your course

You may request a change of course dates up to 21 days of the start of the course and we will happily transfer you to another date, or course subject to availability without cost.

You may also request a refund up to 21 days of the start of the course you have booked. Please note there is an administration and handling charge for course cancellations to offset the costs incurred as follows:

Course Cancellation Fee
1 & 2 Day Courses £15 Fee
5 Day Courses £35 Fee
Chefs Academy Courses Non-refundable deposit

Course Cancellations within 21 days of the start of your course

Most bookings for courses at the Ashburton Cookery School are made months in advance. It is therefore often hard for us to resell any places within 21 days of the start of the course date, and any cancellations within this time can result in lost revenue that affect the ability of the Cookery School to deliver quality courses.

If you cancel your booking within 21 days of the start of your course and we are unable to resell your place in the time remaining, you will forfeit any course fees and accommodation associated with your booking.

If a person that is booked on a course fails to attend for any reason, they would not be entitled to a refund or a rebooking of another course.

Ashburton Chefs Academy Course Cancellations

Ashburton Chefs Academy courses are secured with a non-refundable deposit, with the outstanding balance being due 6 weeks prior to the start of the course.

Should you wish to cancel your booking more than 6 weeks from the start of the course, you will be entitled to a full refund of course & accommodation fees paid, less the deposit which is non-refundable. Should you wish to transfer to a course date in the future rather than cancel your booking outright, we will transfer your course deposit to that future date.

Should you wish to cancel your booking less than 6 weeks from the start of the course, we will relist your place for resale and try and find a replacement on your behalf. If can resell your place, or you are able to provide a suitable replacement, we will refund your course and accommodation fees, however you would not be entitled to a refund of the deposit.

If we are unable to resell your place by the start of the course, you would forfeit all fees. We strongly recommend that you have a suitable travel insurance policy in place upon booking to help you recoup costs in the event of illness, or family bereavment.

Travel Insurance is strongly recommended

We strongly recommend travel insurance for all students that will cover your costs in the event of you being unable to attend your course. Click here for details of one such insurance option.

Travel insurance will cover you for many issues that may prevent you from attending your course such as illness, sickness of an immediate relative, travel disruption etc. We will assist you with invoices and paperwork in support of your claim on your insurance.

Gift Vouchers

Refunds are not available on gift voucher purchases, nor can Gift Vouchers be exchanged for cash or other goods. Gift vouchers are transferable, so if you are unable to make your course, you may contact us to nominate a replacement.

Cancellations by the Ashburton Cookery School

The School will be entitled to cancel any course at any time subject to the repayment of any deposit and fees received in respect of the course or the part of the course which has been cancelled.

In the unlikely event of cancellation of a course by ourselves, we undertake to offer a suitable transfer to an alternative date or course, or a full refund (within 7 days) of any course fees and accommodation fees. We cannot be held liable for any third-party costs, such as travel bookings or accommodation with hotels other than our own.

Refunds

  • No refund will be made if you fail to attend all or any part of the course (and the School is unable to reallocate your place).
  • Refunds that are due will be made within 7 business days of approval.
  • All refunds are made to the source of the initital payment, ie. fees paid by a credit card can only be refunded to the same card.

 

 

Privacy Policy

Our Business

The Ashburton Cookery School Ltd offers vocational and recreational cookery training from our training centres at Old Exeter Road & 76 East Street in Ashburton, Devon.

We also offer gift vouchers, cookery equipment and offer accommodation to support our core business.

You can contact our office between 9.00am and 5.30pm Monday to Friday on (01364) 652784.

Your Privacy

Ashburton Cookery School is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Ashburton Cookery School Web site and governs data collection and usage. By using the Ashburton Cookery School website, you consent to the data practices described in this statement.

Collection of your Personal Information

Ashburton Cookery School collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Ashburton Cookery School also collects anonymous demographic information, which is not unique to you, such as your post code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Ashburton Cookery School. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Ashburton Cookery School for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Ashburton Cookery School Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Ashburton Cookery School public message boards, this information may be collected and used by others. Note: Ashburton Cookery School does not read any of your private online communications.

Ashburton Cookery School encourages you to review the privacy statements of web sites you choose to link to from Ashburton Cookery School so that you can understand how those Web sites collect, use and share your information. Ashburton Cookery School is not responsible for the privacy statements or other content on web sites outside of the Ashburton Cookery School and Ashburton Cookery School family of Web sites.

Required Information

To order from the Ashburton Cookery School, you must provide your name, shipping address, billing address and phone number, and email address. For cookery courses you will also be asked to tell us of any food allergies, or health issues of the student that we should be aware of.

In some instances, such as overseas payments, we may ask for further proof of identity in order for us to comply with our anti-money laundering obligations.

Do you keep my credit/debit card details on file?

No. We do not keep any records of your credit/debit card details within our organisation in any form, either written, electronically or in a database. Once you enter your details online, the transaction is processed via our payment processer and no details are recorded by ourselves.

When you place an order with us over the telephone, your credit card details are processed in the same way by our telephone operators and there is NO record of your financial details retained by our organisation.

Use of your Personal Information

Ashburton Cookery School collects and uses your personal information to operate the Ashburton Cookery School Web site and deliver the services you have requested. Ashburton Cookery School also uses your personally identifiable information to inform you of other products or services available from Ashburton Cookery School and its affiliates. Ashburton Cookery School may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Ashburton Cookery School does not sell, rent or lease its customer lists to third parties. Ashburton Cookery School may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Ashburton Cookery School may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Ashburton Cookery School, and they are required to maintain the confidentiality of your information.

Ashburton Cookery School does not use or disclose any personal information without your explicit consent. You may, at any time, request to see, or request changes to, the information that we hold on you by calling our office on (01364) 652784, however formal identification will be required.

Ashburton Cookery School keeps track of the Web sites and pages our customers visit within Ashburton Cookery School, in order to determine what Ashburton Cookery School services are the most popular. This data is used to deliver customized content and advertising within Ashburton Cookery School to customers whose behavior indicates that they are interested in a particular subject area.

Ashburton Cookery School Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ashburton Cookery School or the site; (b) protect and defend the rights or property of Ashburton Cookery School; and, (c) act under exigent circumstances to protect the personal safety of users of Ashburton Cookery School, or the public.

 

 

Cookie Policy

How we use cookies

A cookie is a small file which is stored on your computer’s hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit our site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use them to enable you to book courses from our online system - you couldn't book online without them.

The cookies we use are:
Customer Login: When you use our site to book a course, our system uses cookies to remember what is in your shopping cart.

Google Analytics & Woopra: these cookies provide general web statistics about traffic to our website. No information identifying you individually is stored.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Removing Asburton cookies

If you wish to remove the cookies that we have stored in your web browser then follow these steps. Please note only the latest version of each main browser is covered here. If you require details for alternative browsers and versions then please refer to the Help file for that application.

On a Mac

Safari

- From the Safari menu, select “Preferences”
- Click the “Privacy” tab
- Click the “Details” button under “Cookies and other website data section
- Search for “ashburtoncookeryschool.co.uk”
- Single click on ashburtoncookeryschool.co.uk and click “Remove” and then Done

Firefox

- From the Firefox menu, select “Preferences”
- Click the “Privacy” tab
- Click the “remove individual cookies” link
- Search for “ashburtoncookeryschool.co.uk”
- Select those cookies and click “Remove Cookies”

Chrome

- Click the Spanner icon in the browser toolbar
- Select “Settings”
- Select “Clear Browsing Data”
- Click “Show advanced settings…”
- Click “Content settings…”
- Under “Cookies” click “All cookies and site data…”
- Search for “ashburtoncookeryschool.co.uk”
- Click the X icon to remove those cookies

On a PC

Internet Explorer 9

- Make sure you are on a ashburtoncookeryschool.co.uk webpage
- Click the F12 key, opening web development tools
- Click the “Cache” tab
- Select “Clear cookies for domain”

Chrome

- Click the Spanner icon in the browser toolbar
- Select “Settings”
- Select “Clear Browsing Data”
- Click “Show advanced settings…”
- Click “Content settings…”
- Under “Cookies” click “All cookies and site data…”
- Search for “ashburtoncookeryschool.co.uk”
- Click the X icon to remove those cookies

Firefox

- From the Firefox menu, select “Options” and then “Options”
- Click the “Privacy” tab
- Click the “remove individual cookies” link
- Search for “ashburtoncookeryschool.co.uk”
- Select those cookies and click “Remove Cookies”

 

 

Environmental Policy

Our Pledge

  • We will ensure that every aspect of our activity is conducted in accordance with sound environmental practice (with the requirements of environmental legislation and approved codes of practice) to pursue sustainability and the prevention of pollution.
  • We will minimize waste, recycle materials whenever possible, ensure all waste is disposed of in a safe and responsible manner.
  • We aim to identify negative impact on environmental aspects and prioritise action to reduce them.
  • We will set environmental targets and goals designed to improve our environmental performance and regularly review progress.
  • All employees are made aware of this policy and their responsibilities for environmental issues.

Energy Conservation

The Ashburton Cookery School operates an energy conservation policy to ensure that all non-critical equipment is switched off when not needed. We will always seek to purchase products that are environmentally friendly, re-usable, recyclable, biodegradable and that do not damage the environment.

Whenever possible, Ashburton Cookery School:

  • Re-uses incoming packaging materials
  • Purchases local, sustainable produce based on low food miles to reduce carbon emissions
  • Supports local economy
  • Assists customers to use products and services in an environmentally-sensitive way
  • Encourages all suppliers to raise similar environmental standards

This policy statement is on display at our company premises.